Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. If you are unsure about anything do not hesitate to contact us.
All prices indicated on English Decoratives are inclusive of VAT. Quotes & Invoices are made in GBP British £ Pounds Sterling.
Full payment is required on all orders from the website shop
Bespoke and commission work. After Quotes have been agreed a 50% Deposit is required to secure the start dates and the project. The remaining 50% to be paid on date of completion on balances up to £1000. If the total balance is above £1000, A 25% payment is required halfway through the project and the remaining 25% on completion. These dates will be on the invoice.
Once payment has been received and accepted by English Decoratives, confirmation of order will be sent by email.
Making this a legal binding agreement between English Decoratives and you, the customer.
Information on English Decoratives
Every effort has been made to ensure the accuracy of the information of English Decoratives.
English Decoratives/ Diane Marsland reserves the right to change specifications, availability and prices without prior notice.
Our Printed Products are Made-to-Order
English Decoratives does not hold stock of any products by the nature of the business. We will review this in the future.
If you want to receive products earlier than the shipping times as stated below in SHIPPING AND DELIVERIES, please contact us and we will do our very best to try to meet your requirement(s). This is not guaranteed as it will depend on the schedule of the manufacturer, but we will do our very best to help you.
All our products are designed and manufactured in the UK.
Custom made products
Goods made to your special requirements is your responsibility to ensure that any information or specification you supply is accurate. Please check the details. Quotes are valid for 30 days.
ACID (Anti Copying in Design)
We are members of ACID (Anti Copying in Design).
All copyright, design rights and intellectual property rights existing in our design and products and in the images, text and design of this marketing material, and website will remain the property of Diane Marsland., English Decoratives
Any infringement of these rights will be pursued vigorously.
Special orders, Trade commissions and collaborations
Diane Marsland /English Decoratives also undertake commissions for either a one off design, collection or licensing agreement. Contact the studio for full details.
All our Picture Murals /Wallpapers/printed textiles are digitally printed
Whilst every effort is made to maintain consistency in colour it should be pointed out that slight variations can occur.
All handpainted artwork on canvas, silk, paper or any other substrate are by the very nature a unique one off piece. There may be inconsistencies with base fabric or paint.
We pride ourselves on maintaining the highest possible standards for the quality of our finished work. Any problems regarding quality issues contact the studio to discuss.
All reasonable care is taken in packing your orders
Any damaged, missing or incorrect products must be reported within 24 hours of receipt of goods.
SHIPPING AND DELIVERIES
Shipping and cost. All available products will be ready to ship within 1 week of order and payment. Delivery time 1-2 weeks Printed products will have a lead time which will be confirmed by the supplier. Usually within 3 weeks of order. Estimated delivery time 2-4 weeks.
UK Delivery – Shipping by 1st class Royal mail (signed for ) on orders up to £100. Selected Courier on orders above £100. Orders over £500 and Original Artwork will be insured. All orders will be tracked. Costs of shipping is calculated on date of order.
Europe & Rest of World: A shipping cost will be applied as above. All overseas products by courier.
All products to be signed for
What happens if you are not available when your package arrives.
If however, rearrangement has not been made, causing the package to be returned back to us, we will have to charge you to ship it out again.
We will not be held responsible for any loss caused by late delivery.
If your package has not arrived when expected, please email as soon as possible, and we will track it and inform you further.
VAT and Duty
We will ship to most countries.
All overseas deliveries are subject to local import duties and taxes, and may be affected by Customs and Excise delays.
English Decoratives cannot be held liable for any delays, local import duties and taxes.
RETURNS AND EXCHANGES
All our products are printed and made-to-order, therefore refunds or exchanges cannot be given by English Decoratives for any product ordered and delivered unless the product is subject to faulty production, or damage in transit. See “Product Received Damaged” section below.
It is very important that when you are placing your order, you double-check that the correct order is made.
If however, you have placed an order and would like to cancel, please email within 24 hours to cancel your order.
Please confirm your name, email, and order number, we will then credit your account as soon as possible.
All credits will be refunded in GBP £ British Pound Sterling.
English Decoratives cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result.
We therefore, ask our customers to consider this when making their order.
We do our very best to ensure that all our products are delivered correctly.
All products are packaged carefully by English Decoratives
Product Received Damaged
If your order is subject to faulty production, or damaged in transit, please email within 24 hours of receipt of order.
Please make sure that you keep all packaging, labels, and or order confirmations.
We will then contact you to confirm further instructions re delivery back to us.
We will organise a replacement as soon as possible, and confirm delivery time.
Faulty Wallpapers/Wall Coverings/Textiles
For Wallpapers/Wall Coverings/Textiles, please check your order before hanging or cutting. Please also follow any instructions supplied with the Product. English Decoratives will not be responsible for any incorrect cutting or handling.
Silk wallpapers require expert paper hangers.
We will replace all faulty Wallpapers/Wall Coverings/Textiles
All our Wallpapers/Wall Coverings/Textiles are made to order, we cannot accept returns on non-faulty goods